Plus, what critics are saying about the singer’s latest, “Hit Me Hard and Soft.”

Andthentheir idol surprised them with a video call.

There were screams and shakes and serious happy tears.

Billie Eilish arriving on the red carpet at the 96th Annual Academy Awards in Dolby Theatre at Hollywood & Highland Center in Hollywood, CA, Sunday, March 10, 2024

Billie Eilish.Jason Armond / Los Angeles Times via Getty

“I actually don’t have any words to say right now,” Grace said.

“I cannot explain how much I love everything that you f—ing do.”

Laura told Eilish, “You saved my life!”

The fans said their favorite songs from the album are “Lunch” and new single “Chihiro.”

Reviews began hitting the internet on Thursday, the day before the album’s release.

Its a superb song, one of her best ever."

And why should she change now, if its working?"

Eilish’sHit Me Hard and Softis released on Friday, May 17.